Privacy Policy
Effective date: July 30, 2026
This Privacy Policy explains how Vivanta Love collects, uses, discloses, and protects personal information when you visit vivantalove.com, create an account, place an order, contact us, or otherwise interact with the store.
1. Information we collect
- Contact and account information, such as name, email address, telephone number, billing address, shipping address, login details, and account preferences.
- Order and transaction information, such as products purchased, personalization instructions, order history, payment status, returns, refunds, and customer-service communications.
- Payment information. Payment-card details are generally processed by payment providers; we may receive transaction identifiers, billing details, and payment status rather than full card numbers.
- Customer-provided content, such as names, text, photographs, artwork, messages, reviews, or files submitted for personalization or support.
- Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, cookie identifiers, and interactions with the website.
- Marketing preferences and information you provide through forms, promotions, surveys, or newsletter signups.
2. How we use information
- Process payments, produce and deliver orders, provide tracking, and administer returns or refunds.
- Create personalized products and communicate about design or fulfillment questions.
- Operate, secure, troubleshoot, measure, and improve the website and customer experience.
- Prevent fraud, abuse, security incidents, and violations of our terms.
- Respond to requests and provide customer support.
- Send transactional messages and, where permitted, marketing communications. Marketing emails may be unsubscribed from using the link in the message.
- Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.
3. How information may be disclosed
We may disclose information to service providers and business partners that help operate the store, including website hosting, WooCommerce-related services, payment processing, fraud prevention, analytics, email, customer support, printing or production, fulfillment, shipping, cloud storage, and professional advisers. These parties receive information as reasonably necessary to perform their services.
We may also disclose information to comply with law or legal process; protect customers, Vivanta Love, or others; investigate fraud or security incidents; enforce agreements; or complete a merger, financing, sale, reorganization, or transfer of all or part of the business.
4. Cookies and similar technologies
The website may use cookies, pixels, local storage, and similar technologies for essential store functions, preferences, analytics, security, and—if enabled—advertising. See the Cookie Policy for more information and available controls.
5. Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, support, fraud prevention, dispute resolution, and legal, tax, or accounting obligations. Retention periods vary by record type and legal requirement.
6. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices and privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about certain disclosures of personal information, and to appeal or opt out of certain processing. Rights are subject to legal exceptions and identity verification. To make a request, email us and describe the request. We will not unlawfully discriminate against you for exercising a privacy right.
8. Children’s privacy
The website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
9. International users
Information may be processed in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for cross-border processing.
10. Third-party services and links
The website may link to or integrate third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
11. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The effective date at the top shows when it was last updated.
Questions about this policy may be sent to info@vivantalove.com.