Shipping & Delivery Policy
Effective date: July 30, 2026
Thank you for shopping with Vivanta Love. The following terms explain our production and delivery process for physical products ordered through vivantalove.com.
1. Production time
Most products are made or prepared after an order is placed. Production takes 2–3 business days before the order is shipped. Business days do not include Saturdays, Sundays, or public holidays. Production may take longer during high-volume periods or when order information, personalization details, or payment verification is incomplete.
2. Shipping time
After production is complete, estimated shipping time is 6–14 business days. This means the usual combined production-and-shipping estimate is approximately 8–17 business days from the order date.
| Please note: Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, customs processing, address problems, or events outside our reasonable control may affect arrival. |
3. Order processing and tracking
When available, tracking information will be sent to the email address provided at checkout after the order ships. Tracking may take time to update after the carrier receives the package.
4. Shipping address
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee a change after production or fulfillment begins. If an order is returned because the address was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for reshipping costs.
5. Delays
If we learn that we cannot ship within the stated time, we will contact you with a revised estimate and the options required by applicable law, which may include agreeing to the delay or canceling the unshipped order for a refund.
6. Lost, damaged, or incorrect packages
If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, and the carrier first. Then contact us for assistance. If an item arrives damaged, defective, or different from what you ordered, email us promptly with your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate remedy.
7. International orders
If international shipping is offered at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or local charges unless checkout expressly states otherwise. Customs delays are outside our control.
Questions about this policy may be sent to info@vivantalove.com.