Refund and Returns Policy

Refund and Returns Policy

Returns & Refunds Policy
Effective date: July 30, 2026
We want customers to understand return eligibility before ordering, especially for personalized products.

1. Personalized items
   Personalized, customized, made-to-order, engraved, monogrammed, name-specific, photo-based, or otherwise customer-specific items are not returnable and are not eligible for exchange or refund because they are created specifically for the customer.
   This restriction does not remove any rights that cannot legally be excluded. If a personalized item arrives damaged, defective, or materially different from the approved order details, contact us promptly so we can review the issue.
2. Non-personalized items
   Non-personalized items have a 7-calendar-day return grace period beginning on the date the carrier marks the order as delivered. To qualify, the customer must contact us within that 7-day period.
   An eligible return must be unused, unworn, unwashed, unaltered, and in its original condition and packaging, with any tags or protective materials intact. Proof of purchase is required.
3. How to request a return
4. Email info@vivantalove.com within 7 calendar days after delivery.
5. Include the order number, item name, reason for the return, and photographs if the item is damaged or incorrect.
6. Wait for return instructions before sending anything. Returns sent without authorization may not be accepted.
7. Package the approved item securely and send it using a trackable method.
8. Return shipping
   Unless an item is damaged, defective, or incorrect because of our error, the customer is responsible for return-shipping costs. Original shipping charges and optional expedited charges are not refundable unless required by law or the return resulted from our error.
9. Refund review and timing
   After an approved return is received, we will inspect it and notify the customer whether the refund is approved. Approved refunds are issued to the original payment method. Bank or card processing time may vary. Items returned used, damaged, incomplete, outside the return period, or contrary to the approved instructions may be rejected or may receive a reduced refund where permitted by law.
10. Exchanges
    We do not accept exchanges. When a non-personalized item is eligible for return, the simplest option may be to return it and place a new order after the return is approved.
11. Non-returnable items
    • Personalized or customized items
    • Gift cards
    • Items marked final sale
    • Used, worn, washed, altered, or damaged items not caused by Vivanta Love
    • Items returned after the applicable return period
    Questions about this policy may be sent to info@vivantalove.com.